Terms and Conditions

I. Definitions and Introductory Provisions

  1. The purpose of these Terms and Conditions (hereinafter “T&C”) is to establish a legal framework and regulate the rights and obligations between the contracting parties in the provision of Services (as defined below) by SERIO s.r.o. for its clients. The T&C are drawn up pursuant to Section 273(1) of Act No. 513/1991 Coll., the Commercial Code, as amended.
  2. The T&C form an integral part of every Contract (as defined below) under which the Company provides Services to the Client and the Client pays for the Services provided. Deviating agreements regarding the Contract and its amendments take precedence over these T&C. The Client’s terms and conditions may be accepted only if explicitly agreed in writing by both contracting parties.
  3. Terms written with capital letters have the meaning given in these T&C or directly in the Contract and include both singular and plural.
  4. Apartment refers to any of the following: Apartment Hory, Apartment Háje, Apartment Lúky, Apartment Lesy, all operated by SERIO s.r.o., Nad Medzou B-16, 052 01 Spišská Nová Ves, Company ID: 46696822, VAT ID: SK2023546272 (hereinafter the “Company”).
  5. Client means a natural or legal person who enters into a contract for the provision of services with the Company.
  6. Contracting Parties are the Company and the Client.
  7. Early check-out means the Client’s departure and termination of stay in the Apartment before the agreed departure date.
  8. Early check-in means the Client’s arrival before 15:00 on the agreed date of arrival.
  9. Late check-out means the Client’s departure after 10:00 on the agreed date of departure.
  10. No show means the Client’s failure to arrive without cancelling the reservation.
  11. Pre-authorization means the blocking of funds on the Client’s payment card pursuant to Article III(9) and (10) of these T&C.
  12. Service means any service provided by the Company, in particular accommodation services in the Apartment.
  13. Contract may be concluded as follows:
    • By signing a written service agreement between the Company and the Client (the Contract is concluded upon signature by both parties), or
    • By confirmation of a reservation by the Company in writing or by email (the Contract is concluded at the moment the confirmation is sent by the Company to the Client and includes all facts and conditions specified in the reservation).
  14. Force Majeure means an event that occurred independently of the Company’s will and prevents it from fulfilling the Services, where it cannot reasonably be expected that the Company would avert or overcome the event or its consequences, or foresee it at the time the obligation arose.
  15. House Rules means the document setting the accommodation conditions, published on www.vsrdcitatier.sk and binding for the Client from the moment of conclusion of the Contract.
  16. Complaints Procedure means the document setting the procedure for complaints about Services, published on www.vsrdcitatier.sk and binding for the Client from the moment of conclusion of the Contract.
  17. Reservation means a binding reservation of Services made via www.vsrdcitatier.sk or through other booking systems (for example booking.com, expedia.com).
  18. Special Offers means promotional stays such as last-minute, first-minute, and others marked as “special offers” by the Company.
  19. The Company’s information obligations under Section 10a(1)(e) and (f) of Act No. 250/2007 Coll. on Consumer Protection are fulfilled in the Complaints Procedure published on www.vsrdcitatier.sk.
  20. These T&C are effective from 01.01.2020 and become binding for the Company on the day of their publication on www.vsrdcitatier.sk and for the Client at the moment of concluding the Contract.
  21. By concluding the Contract, the Client confirms agreement with these T&C and that they have read and understood their content.
  22. The Company reserves the right to amend these T&C. The written form requirement is fulfilled by publishing the T&C on www.vsrdcitatier.sk.

II. Services

  1. By concluding the Contract, the Company undertakes to provide the Client with Services to the agreed extent, in particular as stated in the Contract, and the Client is obliged to pay the agreed price and compensate for any damage caused in connection with the use of the Services.
  2. The Company provides accommodation services under the following conditions:
  3. The Company is obliged to make the reserved Apartment available for the Client’s temporary use from 15:00 on the agreed day of arrival. The Client is entitled to Early check-in only if explicitly agreed upon.
  4. The Client is obliged to vacate the Apartment no later than 10:00 on the agreed day of departure, unless otherwise agreed.
  5. In the case of Late check-out, the Company may charge:
    • EUR 10 per hour for departures until 15:00,
    • 100% of the room price as listed in the Apartment price list for departures after 18:00, without entitlement to additional services.
  6. In the case of Early check-in, the Company may charge:
    • EUR 10 per hour for arrivals from 11:00 on the day of arrival,
    • The full price for the previous night for arrivals before 10:00.
  7. If the Client does not check in by 24:00 on the agreed day of arrival, the Apartment may be reassigned to another Client. This is considered a No show.
  8. The Client must inspect the Apartment immediately upon taking possession and report any defects by phone or SMS to +421 905 386 203. The same applies if damage is found during the stay. If damage is discovered after departure and was not reported, the Client must compensate the full cost.
  9. The Client is obliged to comply with the House Rules.
  10. The Company is not liable for failure to provide Services if caused by Force Majeure.

III. Prices and Payment Terms

  1. The Client must pay the agreed price for the Services.
  2. If the price was not agreed in the Contract, the Client pays the price listed in the Company’s price list valid at the time of service provision.
  3. Prices include VAT and local taxes.
  4. The Company may adjust the price if the Client changes the length of stay or other conditions with the Company’s consent.
  5. The Company may require advance payment when concluding the Contract.
  6. Unless otherwise agreed, the tax document (invoice) is issued on the day of departure.
  7. Invoices must comply with Slovak legislation. Payment is due within 14 days unless paid in advance. For bank transfers, payment is considered received when credited to the Company’s account.
  8. Card payments may be processed before or after the stay. By providing card details, the Client consents to their use.
  9. In case of late payment, the Company may charge statutory interest according to Slovak law.

IV. Other Provisions

  1. The Client may not make changes to the Apartment without prior written consent.
  2. The Client is fully liable for any damage to the Apartment or furnishings.
  3. The Client must protect the Apartment and its contents from damage and act reasonably to prevent imminent harm.
  4. If the Apartment is left excessively dirty or with waste (boxes, bags, decorations, etc.), the Client must pay a minimum cleaning fee of EUR 50, or more depending on the extent.

V. Cancellation Policy

  1. If the Client–consumer concluded a Contract remotely or outside the Company’s premises under Act No. 102/2014 Coll., they are not entitled to withdraw from the Contract under §7(6)(k) of this Act.
  2. The Contract may be cancelled at the Client’s request with the Company’s consent.
  3. Cancellation fees:
    • 100% of the total price of the Services in case of cancellation.
  4. No refund is due in case of Early check-out or No show.
  5. In exceptional cases (e.g. natural disasters), the Company may waive cancellation fees if credible proof is provided.
  6. The Company will notify the Client in writing or by email of the cancellation fee within 14 days of cancellation.
  7. The Company may offset the cancellation fee against payments already made. Any excess is refunded by bank transfer within 30 business days. Bank charges are borne by the Client.
  8. Changes to online reservations may be made via:
    • The reservation page on www.vsrdcitatier.sk (using the email address and reservation number), or
    • Email to info@vsrdcitatier.sk.
  9. The reservation number must always be provided when requesting a change.
  10. If the change cannot be accommodated for capacity or operational reasons, the Company will attempt to find a solution but is not obliged to grant the change, and no compensation is due.

VI. Termination by the Company

  1. The Company may terminate the Contract if:
    • This right was agreed in writing with the Client,
    • The Client has overdue obligations,
    • Advance payment was agreed and not made,
    • Force Majeure makes performance impossible,
    • Services were booked with false or misleading information,
    • The Company has reason to believe the Client’s stay may endanger operation, safety, or reputation,
    • The Client breaches these T&C or the House Rules.
  2. Termination does not affect the Client’s obligation to pay for Services already provided.

VII. Liability

  1. The Company is liable for damage to property brought into the Apartment only as provided by §433 et seq. of the Civil Code.
  2. Compensation for valuables (jewelry, money) is limited to the statutory amount unless the items were placed in safekeeping by the Company. Claims must be made without undue delay, no later than 15 days after discovery.
  3. Providing parking space does not constitute a safekeeping contract. The Company is not liable for theft or damage to vehicles or accessories. Parking is unattended.

VIII. Final Provisions

  1. These T&C and related legal relationships are governed by Slovak law.
  2. Disputes will be resolved by the competent court in the Slovak Republic.
  3. Complaints are governed by the Complaints Procedure. If the Client is not satisfied with complaint handling, they may request redress from the Company.
  4. If no reply is received within 30 days, the Client may submit a proposal for alternative dispute resolution to:
    • Slovak Trade Inspection Authority, Ústredný inšpektorát SOI, Odbor medzinárodných vzťahov a ARS, Prievozská 32, P.O. Box 29, 827 99 Bratislava, email: ars@soi.sk or adr@soi.sk, or
    • Another authorized ADR entity listed by the Ministry of Economy of the Slovak Republic (see list at mhsr.sk).
  5. The Client may also use the EU online dispute resolution platform at europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution.
  6. If any provision of these T&C becomes invalid, the remaining provisions remain unaffected.
  7. Unless otherwise stated, written correspondence between the parties will be delivered in person, by registered mail with return receipt, courier, or other agreed method. If delivery fails, the date of return to sender is deemed the date of delivery.
  8. The Client must not infringe intellectual property rights of the Company or third parties. The Client must compensate any damage caused by such infringement.
  9. Personal data provided during reservation or use of Services are processed in accordance with Regulation (EU) 2016/679 (GDPR). Details are available at www.vsrdcitatier.sk/ochrana-osobnych-udajov. The Company’s Data Protection Officer can be contacted at info@vsrdcitatier.sk.
  10. Personal data will be disclosed only in accordance with GDPR to recipients, third parties, or processors who manage or maintain systems for service provision.